Wednesday, 20 April 2016

What is Essential in a Great Consultant...

Good consultants in today’s world are plentiful so why are great ones hard to find?

Given today’s world and the commercial realities of supply and demand, I think it is reasonable for us to proceed with the following working assumptions:
  • Bad Consultants do not exist in the marketplace as most bad consultants burn more bridges then they build making themselves ultimately redundant. The few well connected exceptions should be set aside for purposes of this article.
  • Consultants are defined as primarily working for an agency and/or for themselves with purpose to offer consulting expertise in business areas and/or areas of IT like software, big data and infrastructure. That said, most of the below article applies globally to the consulting industry in my view.

So, a good consultant, how can he or she be defined?  Business Dictionary defines the term “Consultant” as follows:

Experienced professional who provides expert knowledge (often packaged under a catchy name) for a fee. He or she works in an advisory capacity only and is usually not accountable for the outcome of a consulting exercise.

I think this definition is a traditionally accurate and encompassing one, which has given rise to a generation of good consultants. In my view, they have the following key traits which are pointers to personality and professional standing in terms of motivation, modus operandi and cultural propensity.  A good consultant today is expert at reading any person or situation (i.e. High EQ), a prolific networker, technically savvy in their chosen area along with been expert at protecting their own interests and that of their company/agency in a tripartite situation. These impressive traits make for a good consultant but is it enough?

I don’t think so, which is why it’s so hard to find a great consultant who has that X factor trait. Personally, I think a great consultant understands and possesses the traits of a good consultant but refuses to be defined by them. He or she will balance these elements against the higher traits of strategic awareness with view to true value creation (not just “on paper gains”) , sustainable design practices and a good level of ethics. Sometimes it’s better to shake a prospective client’s hand and say goodbye rather than accept a high earning fee for a job that is setup to fail. Picture a prospective client who is convinced a problem lies in x part of their organisation whereas the problem really lies in y and z areas. This client won’t entertain the notion of been wrong; would you accept his money or just walk away? Good consultants may accept his money and find a way to mitigate the risk posed by the intrenched position, whereas great ones would care to share the reality and then walk away. Such a stance may not be good for the bottom line in the shorter term, but karma is still king and great reputations in consulting rely more on the higher strategic suite of traits when on the lower level of tactical traits every good consultant has.

So leaving what is often the easy way to one side, maybe more great consultants will rise with new motivational drivers found in these higher strategic traits rather than been purely tactical in their careers and accordingly, how they professionally define themselves. Unlocking such potential with a different view and approach to consulting would have a seriously good return for all involved in my view. What do you think? Leave your opinion today...

About the authorJohn Mulhall is a newly Minted Software Developer and Community Manager. John is also a committed blogger and from February 2016 onwards, will be publishing blogs every second week on topics around Technology, Leadership and Sustainable Capitalism.


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