Wednesday, 15 June 2016

Independent Thinking - Making Waves or Just Making Trouble?

Why independent thinking should not be confused with negativity or just plain trouble-making


We all love the thought of an easy life; one where we don’t worry about bills, money in our pocket or why we have to (v ‘want to’) use the bus to work in the morning! Our career journeys are often primed to identify “independent thinkers” that are destined in our eyes to interfere with our plans for a domestic utopia; with us taking remedial action at the earliest possible opportunity. This phenomenon is more common then one might think and in enough numbers can often lead to a malformed clan culture in companies where protectionism rather than visionary insight dominate the company culture and arguably its destiny…

So, in walks the fear of losing one’s job, being relegated in career progression to the guy with deeper insights and/or just not succeeding like one feels they should ‘cos that guy is just doing better…’ It may sound like a case of jealousy, but it is a herald for more serious organisational issues especially in a company(s) where leadership tends to be weak and reactive in nature.  

Needless to say, this if unchecked ends ups a management issue that can often lead to a rounding on the ‘trouble maker’ to suppress his or her “performance” or even expel them from the organisation in the name of employee satisfaction. A direct chase to the finish line of bad management practice is obviously not the way to go, which is why I would recommend to any manager the following:

Is the person in question a balanced independent thinker, a whiner/neigh-sayer or an out and out trouble maker??? You will find such issues always boil down to the initial person of interest been accused of being one or more of the three. So quick definitions of the three and what to do:

Independent thinker: Articulate, outspoken, creatively intelligent, passionate about topics and can exude an air of confidence that at times may intimidate some. Issues often arise due to misunderstandings and/or folks becoming threatened by their willingness to think and step outside of the corporate box on issues. Defying conventions can lead to ‘witch hunts’ so beware of folks trying to manipulate events to paint a person like this in a bad light. If there is ever a need for creative types, it’s in this information era where innovation happens at an ever faster rate. Direct such engagements towards mutual accepting of each other’s value to the organisation and to each other. After all, absent one, the other will be eventually be out of job when the company fails. Creative and process driven employees make a successful company in partnership with well rounded leadership of both!  

Negativity: Negative, passive aggressively forward in meetings and backbiting anybody they feel like behind closed doors. Such personalities often seek to deflect attention from themselves by targeting an outspoken independent thinker with the traits they actually display. They are arguably the master of ‘dirty politics’ and most difficult to spot as they “seem to be liked” more by the silence of others then by direct compliment. They are socially active in groups spreading gossip and an innuendo in an apparently gleeful manner. They are the proverbial ‘wolf in sheep’s clothing.’ If the person you are informed about is charged with such transgression, I recommend you evaluate the complainant as much as the initial person of interest for signs of deception and follow up for signs of social interactivity that indicate narcissism and a sense of grandiose. Getting them talking about their correctness in an issue at an appropriate time can be revealing in this regard. Be sure that after completing your investigation, the results are impartial and the real narcissist is identified as an issue, which should be symptomatically addressed in a firm manner as they will raise issues due to their inevitable (future) infractions, which affords you remedial reproach. That said, always be impartial but never forget who you are dealing with.

  
Trouble Makers: The need to see how a bad employee behaves can be subtle like the negative employee or down right threatening like the argument makers. I had a crazy guy work for me who at a team meeting in an open space with our team and two senior managers in guest attendance told me to “lay off the drugs” in a loud disrespectful manner when I talking. The counselling session afterwards lead to more verbal abuse on his part where a verbal warning was his prize. If someone makes a claim about someone you know to be like that, then be sure to not jump to conclusions but be ready to follow the prescribed disciplinary process of your company after your initial investigation is complete. The results from the investigation can start the disciplinary process. People like that are not worth the effort and arrogantly detract from a team’s effectiveness and longevity in a real way. They need to be removed and if management don’t support you on it, then find a new job!

So, you can see that independent thinkers are the lifeblood of any company's longevity but if you let bad ones in that carry the traits of negativity and/or trouble maker, then be prepared to act for everybody’s benefit and future. A “good cultural fit” often misses this at selection letting in the bad ones and keeping the good ones out. As a manager, it then becomes your problem to fix it and fix it we must!

About the author: John Mulhall is a Community Manager and newly Minted Software Developer. John is also a committed blogger and from February 2016 onwards, will be publishing blogs every second week on topics around Technology, Leadership and Sustainable Capitalism.


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